FAQ
l89999 FAQ — Answers to Your Questions
From opening an account to claiming bonuses, depositing and withdrawing via bKash, cricket betting to slot games — detailed answers to everything, all in one place.
It is natural to have many questions before joining l89999 or starting to play. On this page we have organized and answered the most frequently asked questions from players in Bangladesh across five categories — account registration, deposits and withdrawals, games and betting, bonus promotions, and security and responsible gaming. If you still have questions, our 24/7 live chat support is always ready.
Account and Registration
Deposits and Withdrawals
Games and Betting
Bonuses and Promotions
Security and Responsible Gaming
ACCOUNT
Account and Registration
To create an account at l89999 you need an active mobile number, an email address, and a strong password. The registration process is fully mobile-friendly and can be completed in just a few minutes. You must be at least 21 years old.
No. Each user at l89999 may hold only one account. If you try to open multiple accounts using the same device or phone number, those accounts may be cancelled and bonuses may be withdrawn. This rule is strictly enforced to ensure fair play.
Use the "Forgot your password?" option on the login page. A verification code will be sent to your registered mobile number or email. Use that code to set a new password. If you have trouble, get direct help through l89999's live chat.
Yes, you can update your name, email, and other details from your account settings. However, for security reasons, some changes may require verification. It is recommended that you contact the support team on live chat before making any changes.
Yes, l89999 supports responsible gaming. If you want to take a break for a while or keep your account temporarily closed, let our support team know on live chat. A long-term self-exclusion option is also available.
PAYMENTS
Deposits and Withdrawals
Deposits from bKash are usually instant — in most cases the funds are added to your l89999 account within a few seconds to a few minutes. There may occasionally be a slight delay due to banking system congestion. The minimum deposit amount is ৳200.
l89999 supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay, and bank transfer. Both deposits and withdrawals can be made through each method, and the minimum deposit amount is ৳200.
Withdrawals from l89999 are generally processed within 5 to 30 minutes. The minimum withdrawal amount is ৳800. Withdrawals are faster for verified accounts. Withdrawals to bKash, Nagad, and Rocket are completed the quickest.
l89999 does not charge any additional transaction fees of its own. However, bKash, Nagad, or banks may have their own transaction charges, which apply according to the respective payment service's policies. These fees are not under l89999's control.
Log in to l89999, go to the cashier or deposit section, and select Nagad as your payment method. Enter the amount and make the payment to l89999's designated Nagad number. Once the transaction is confirmed, your balance will be updated within a few minutes.
If more than 30 minutes have passed since your withdrawal request, contact l89999's 24/7 live chat. Providing the transaction ID and amount will help the support team resolve it quickly. Withdrawals may be delayed if your account verification is not complete.
GAMES
Games and How to Play
You can place various types of bets on BPL (Bangladesh Premier League) matches at l89999 — match winner, total runs, top batter, wicket markets, and more. Go to the cricket section, choose an active match, select your preferred market, enter the amount on the bet slip, and confirm.
Yes, l89999 offers live in-play betting. Odds update in real time during matches, which applies to BPL, T20 World Cup, IPL, and other international series. Live betting is also fully convenient from mobile.
RTP (Return to Player) is the mathematical rate of how much of the total bets a slot game returns to players over the long term. It is a theoretical average — the result of each spin is determined by an RNG (Random Number Generator), so individual experience over a short period may vary.
Yes, l89999 is fully mobile optimized. All games can be played from the browser on both Android and iOS devices — slots, live casino, cricket betting, and fishing games all run smoothly on mobile. No separate app download is needed.
All games at l89999 are provided by world-class game providers — such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and Microgaming. The games from these providers use third-party tested RNG technology, which ensures fair play.
l89999's live casino offers live baccarat, roulette, blackjack, Dragon Tiger, and many more games with real dealers. Live table games from Evolution Gaming and Ezugi can be played directly with high-quality video streaming. Tables with Bengali-speaking dealers are also available.
BONUSES
Bonuses and Promotions
Open a new account and make your first deposit to receive a 100% welcome bonus — up to ৳8,000. For example, if you deposit ৳1,000, you will receive an additional ৳1,000 as a bonus, bringing your total balance to ৳2,000. The wagering requirement for the bonus is 10x.
A 10x wagering requirement means you must wager 10 times the bonus amount before you are able to withdraw the bonus funds. Example: if you receive a ৳1,000 bonus, you must complete a total of ৳10,000 in bets. This applies to all bonuses at l89999.
If you deposit ৳18,000, the 100% bonus would be ৳18,000, but the maximum cap is ৳8,000. So the bonus will be ৳8,000 and your total balance will be ৳26,000 (৳18,000 + ৳8,000). The maximum bonus cap does not exceed ৳8,000.
l89999 has three VIP levels: Bronze, Silver, and Gold. Bronze members receive up to 0.3% weekly cashback, Silver members receive 0.5%, and Gold members receive 0.8% weekly cashback. Higher levels also come with special benefits including priority support.
Bonuses are generally usable in specific game categories at l89999 — slots, fishing games, and selected casino games. Read the bonus terms and conditions or ask on live chat which games are eligible for the wagering requirement.
SAFETY
Security and Responsible Gaming
Yes. l89999 uses SSL encryption technology to keep all personal information and financial transactions secure. Your information is not shared with third parties in accordance with our data protection policy. Read the privacy policy for more details.
l89999 is for people aged 21 and above only. Age is verified during registration and minors are not allowed to open an account or play games. Responsible gaming is one of our highest priorities.
Yes. l89999 offers a self-exclusion facility. If you feel that gaming is having a negative impact on your life, you can keep your account closed for a set period of time or permanently. Visit the responsible gaming page for more information on this.
Yes, l89999 provides the option to set daily, weekly, or monthly deposit limits as responsible gaming tools. To set these limits, go to your account settings or let the support team know on live chat. Play within your budget — gaming is for fun.
Continuously placing larger bets to recover losses, losing track of time and money, neglecting family or work — these may be signs of gaming addiction. l89999 always supports responsible gaming. Contact our live chat or the responsible gaming page for help.
Yes. The l89999 support team helps fully in Bengali and is active 7 days a week, 24 hours a day. Ask your questions directly in Bengali on live chat — you will receive quick and courteous responses. You can also contact us by email: [email protected]
Still have questions? Contact support
Our team is always ready to help in Bengali. Get instant answers on live chat or send your questions by email.
Email: [email protected] | 24/7 Bengali Support