l89999 Privacy Policy

l89999 is a trusted and secure online gaming platform for players in Bangladesh. We believe that the privacy of your personal information is a fundamental right. That is why we have established this privacy policy, so you can clearly understand what information we collect, why we collect it, and how we keep it safe.

By using our platform or creating an account, you are considered to have accepted the terms of this privacy policy. We may update this policy from time to time and will notify you of any changes as promptly as possible.

This privacy policy applies equally to the l89999 website, mobile application, and all digital services. Our services are available only to individuals aged 21 and above.

1 Registration Information

When you create an account at l89999, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Residential address
• Preferred language and preferred method of communication

2 Financial Information

To complete secure transactions and manage deposit and withdrawal processes, we collect:

• bKash, Nagad, Rocket, Upay mobile banking numbers
• Bank account details (where applicable)
• Transaction history and amounts
• Deposit and withdrawal records

Please note that we never store your full bank card number or CVV.

3 Usage and Activity Information

To improve your gaming experience and ensure responsible play, we automatically collect the following information:

• Play history, bet amounts, and results
• Session duration and login/logout times
• Browser type, operating system, and device information
• IP address and approximate location data
• Information collected through cookies and similar tracking technologies

1 Account Management and Verification

We use your information to properly manage your account at l89999. This includes identity verification (KYC — Know Your Customer process), age verification (confirming 21+), and maintaining account security. This information is essential for preventing suspicious activity or fraudulent transactions.

2 Financial Transaction Processing

We use your financial information to process your deposit and withdrawal requests quickly and securely. Withdrawals via bKash, Nagad, Rocket, and Upay are generally completed within 5 to 30 minutes. This fast service is made possible by accurate and verified financial information.

3 Service Improvement and Personalisation

By analysing your gaming preferences and behaviour, we create more relevant game recommendations and bonus offers for you. This makes your overall gaming experience more enjoyable.

4 Customer Support and Communication

Our 24/7 Bengali live chat support team uses your account information to resolve your issues. Your email and mobile number are also used to send important policy updates, security alerts, and account-related notifications.

5 Ensuring Responsible Play

We monitor your play patterns to identify potential signs of problematic behaviour. This is done to protect your interests and is consistent with our responsible gaming policy. We offer the option to set limits or self-exclude when needed.

1 SSL Encryption

All data transmitted between you and our servers at l89999 is secured using SSL (Secure Socket Layer) encryption technology. This means your personal and financial information is transferred in fully encrypted form and cannot be read by any third party.

2 Secure Data Storage

Your information is stored on high-security servers. We keep our systems secure through data encryption, firewall protection, and regular security audits. Multi-layer authentication is used to prevent unauthorised access.

3 Access Control

Only those staff members who need your information for their work have access to it. Every employee operates under a strict confidentiality agreement and there are strict penalties for misuse of data. Every instance of internal access is logged and reviewed regularly.

4 Password Security

Your password is never stored directly — it is encrypted using a strong hashing algorithm. We advise you to use a strong password and change it regularly. If any suspicious activity is detected, we will alert you immediately.

1 Who We Share Information With

l89999 never sells your personal information or transfers it to third parties for marketing purposes. However, there are specific situations where sharing information may be necessary:

• Payment processors: To complete transactions with bKash, Nagad, Rocket, Upay, and banking partners.
• Technology partners: Game software providers (such as Pragmatic Play, Evolution Gaming) receive only the information necessary for gameplay.
• Legal obligations: To respond to lawful requests from authorities.
• Fraud prevention: With specialist agencies to detect and prevent fraudulent activity.

2 Third-Party Security Assurance

All third-party partners who work with us are contractually bound to comply with international data protection standards. They may use your information only for the specified purpose and are required to delete it within a defined period once the work is complete.

1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your browser or device. l89999 uses the following types of cookies:

• Essential cookies: To maintain login sessions and ensure core functionality. Without these, the site will not work properly.
• Functional cookies: To remember your preferences (such as language) and provide a personalised experience.
• Analytical cookies: To understand site usage statistics and improve our services.

2 Managing Cookies

You can control or disable cookies from your browser settings. However, please be aware that disabling essential cookies may prevent some important features of our service from working properly. We recommend keeping only the essential cookies active.

1 Right to Access and Correct Information

You have the right to view your personal information stored with us at any time. If any information is incorrect or incomplete, please contact us and we will correct it as soon as possible. You can also directly update much of your information from the profile section of your l89999 account.

2 Right to Delete Information

After closing your account, you may request deletion of your information in certain circumstances. However, some information may need to be retained for a specific period due to legal obligations (such as requirements to keep financial records) and fraud prevention purposes.

3 Right to Object to Processing

You may opt out of marketing communications at any time. We respect your preferences and do not send promotional messages without your consent. Account-related essential communications will continue.

4 Right to Data Portability

Upon request, we can provide your personal information in a common, machine-readable format. To exercise this right, please contact our customer support team.

1 Information for Active Accounts

While your account is active, we retain all your information. This information is used to provide you with better service and to ensure the security of your account.

2 After Account Closure

Even after account closure, some information is retained for the following reasons:

• Financial transaction records: for a defined period as required by legal obligations
• Identity verification information: for fraud prevention and legal purposes
• Customer support communication history: for service quality improvement

Once the required period has ended, information is securely deleted or anonymised.

1 Age Restriction

l89999 services are for individuals aged 21 and above only. We do not intentionally collect any personal information from minors. A strict age verification process is followed at the time of registration.

If we receive information indicating that a minor is using our platform, we will immediately close that account and delete all associated information.

1 Notification of Changes

We may update this privacy policy from time to time. Before any significant change, we will notify you by email or via a notification on the platform. The date of the change will always appear at the top of the policy as "Last Updated".

If you continue using l89999 after a change, you will be considered to have accepted the updated policy. If you do not agree with the changes, you have the full right to close your account.

2 Related Policies

Alongside this privacy policy, please also read our Terms and Conditions and Responsible Gaming policy. These three documents together form the complete legal framework governing your relationship with l89999.